Rachel Lum leads IBM Consulting’s Capital Markets segment, bringing over 20 years of experience in financial services and industry transformation. As an executive at IBM, she drives AI-first strategies that help clients adopt agentic AI responsibly, with a focus on governance, transparency, and trust. Rachel is an Executive Sponsor for IBM’s Women Business Resource Group and the UKI Culture Leader, championing inclusive leadership and ethical innovation. Her work bridges commercial ambition with regulatory insight, helping financial institutions navigate the evolving AI landscape with confidence and integrity.