Here's what's scheduled for the event. All times are in BST.

8:40 AM
Registration, networking & coffee
9:15 AM
Chair’s opening remarks

Jamie Jenkins, Director of Policy and External Affairs, Royal London

9:20 AM
Panel I: To what extent will the new Consumer Duty change the culture in financial services to make firms more customer focussed?


Claire Carroll, Partner, Eversheds Sutherland 


Heather Buchanan, Director of Policy, APPG on Fair Business Banking

Jason Wassell, Chief Executive, Consumer Credit Trade Association

Chris Leslie, Chief Executive, Credit Services Association 

10:05 AM
Industry roundtable discussion: Firms’ preparedness for the Consumer Duty deadline: what steps have been taken to date, lessons learned and what remains to be done?


Jamie Jenkins, Director of Policy and External Affairs, Royal London


Iestyn Evans, Group Head of Compliance, Novuna

Sho Sugihara, Co-founder and CEO, Fuse and Pave

Tina Archer, Head of Consumer Outcomes, Freetrade Limited

10:45 AM
Networking & morning coffee
11:05 AM
Crypto panel discussion - How great a risk does crypto pose to consumers and what can be done to protect them?


Oliver Tonkin, Co-founder and General Counsel, BCB Group


On Yavin, Co-Founder and CBO, Syndika and Founding Partner, Cointelligence Fund

Lavan Thasarathakumar, Director of Government and Regulatory Affairs, EMEA, GBBC Digital Finance (GDF)

11:40 AM
Keynote address I - The role of the FSCS in protecting consumers

Lila Pleban, Chief Communications Officer, Financial Services Compensation Scheme

12:00 PM
Panel discussion: The Government’s latest proposals in relation to the regulation of Buy Now, Pay Later lenders: what will be the impact on the market?


Ben Player, Associate Director, Osborne Clarke


Luke Seaman, Head of Public Affairs UK, Klarna

Iana Vidal, Director of Public Policy and Regulatory Affairs, UK & EU, Clearpay

12:30 PM
Presentation: A practical guide to achieving fair value in pricing

Jon Causier, Partner, Simon-Kucher & Partners

Aude Saint-Paul, Senior Director, Simon-Kucher & Partners

1:00 PM
Networking & lunch
2:10 PM
Panel Session: Embedding a consumer duty compliant culture right across your organisation



Nic Dent, Market Engagement Director – Worksmart


Alexandra Roberts, Head of Regulatory Policy and Compliance, PIMFA

Emma Franklin-Keogh, HR and Operations Manager, Clockwise Credit Union

Yalini Pathy, Director, AlixPartners

Mitzi Pryce, Executive Director, Colleague Conduct, Standard Chartered

2:55 PM
Presentation - Latest developments in firms’ obligations to vulnerable customers

Dr Chris Fitch, Research Fellow, Personal Financial Research Centre, University of Bristol and Vulnerability Lead, Money Advice Trust

3:20 PM
Keynote address II - The role of the Financial Ombudsman Service in protecting consumers

Abby Thomas, Chief Executive Officer and Chief Ombudsman, Financial Ombudsman Service

3:40 PM
Presentation - Regulatory consequences of breach of the consumer duty: what can firms do to protect themselves against enforcement action and other regulatory interventions?

Sumitra Subramanian, Principal Associate, Eversheds Sutherland 

4:05 PM
Chair’s closing remarks
4:15 PM
Networking and afternoon tea
4:35 PM
Close of proceedings