Here's what's scheduled for the event. All times are in BST.

8:40 AM
Registration, networking & coffee
9:15 AM
Chair’s opening remarks
9:25 AM
Panel I: To what extent will the new Consumer Duty change the culture in financial services to make firms more customer focussed?


Heather Buchanan, Director of Policy, APPG on Fair Business Banking

Jason Wassell, Chief Executive, Consumer Credit Trade Association

10:05 AM
Industry roundtable discussion: Firms’ preparedness for the Consumer Duty deadline: what steps have been taken to date, lessons learned and what remains to be done?
10:45 AM
Networking & morning coffee
11:05 AM
Crypto panel discussion - How great a risk does crypto pose to consumers and what can be done to protect them?


On Yavin, Founding Partner, Cointelligence Fund

Ian Taylor, Board Adviser, CryptoUK

11:50 AM
Keynote address I - The role of the FSCS in protecting consumers

Caroline Rainbird, Chief Executive, Financial Services Compensation Scheme

12:10 PM
Panel discussion: The Government’s latest proposals in relation to the regulation of Buy Now, Pay Later lenders: what will be the impact on the market?

Iana Vidal, Director of Public Policy and Regulatory Affairs, UK & EU, Clearpay

1:00 PM
Networking & lunch
2:10 PM
Panel Session: Embedding a consumer duty compliant culture right across your organisation

Alexandra Roberts, Head of Regulatory Policy and Compliance, PIMFA

2:55 PM
Presentation - Latest developments in firms’ obligations to vulnerable customers

Dr Chris Fitch, Research Fellow, Personal Financial Research Centre, University of Bristol and Vulnerability Lead, Money Advice Trust

3:15 PM
Networking and afternoon tea
3:35 PM
Keynote address II - The role of the Financial Ombudsman Service in protecting consumers

Abby Thomas, Chief Executive Officer and Chief Ombudsman, Financial Ombudsman Service

3:55 PM
Fireside chat - Regulatory consequences of breach of the consumer duty: what can firms do to protect themselves against enforcement action and other regulatory interventions?
4:15 PM
Consumer Duty Implementation Surgery

Your opportunity to raise your own organisation’s implementation challenges and concerns with a selection of our expert speakers

4:55 PM
Chair’s closing remarks
5:00 PM
Close of proceedings