Venue Information
Covid-19 Industry Standards & Guidelines
Although the government's coronavirus restrictions have been lifted, its ongoing recommendations and event industry best practice guide our approach to reducing the spread of COVID-19 at our events. The health, safety and well-being of our attendees and staff remain our highest priority. Hand sanitising stations will be dotted around the venue and face masks will be available at the registration area. In-line with the UK Government's guidance, if you have any COVID-19 like symptoms or come into close contact with someone with COVID-19, please consider taking a test before attending.
Agenda
| 8:40 AM | Registration, networking & coffee | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:15 AM | Chair’s opening remarks Jamie Jenkins, Director of Policy and External Affairs, Royal London | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:20 AM | Panel I: To what extent will the new Consumer Duty change the culture in financial services to make firms more customer focussed? Moderator: Claire Carroll, Partner, Eversheds Sutherland Panellists Heather Buchanan, Director of Policy, APPG on Fair Business Banking Jason Wassell, Chief Executive, Consumer Credit Trade Association Chris Leslie, Chief Executive, Credit Services Association | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:05 AM | Industry roundtable discussion: Firms’ preparedness for the Consumer Duty deadline: what steps have been taken to date, lessons learned and what remains to be done? Moderator Jamie Jenkins, Director of Policy and External Affairs, Royal London Panellists Iestyn Evans, Group Head of Compliance, Novuna Sho Sugihara, Co-founder and CEO, Fuse and Pave Tina Archer, Head of Consumer Outcomes, Freetrade Limited | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:45 AM | Networking & morning coffee | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:05 AM | Crypto panel discussion - How great a risk does crypto pose to consumers and what can be done to protect them? Moderator Oliver Tonkin, Co-founder and General Counsel, BCB Group Panellists On Yavin, Co-Founder and CBO, Syndika and Founding Partner, Cointelligence Fund Lavan Thasarathakumar, Director of Government and Regulatory Affairs, EMEA, GBBC Digital Finance (GDF) | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:40 AM | Keynote address I - The role of the FSCS in protecting consumers Lila Pleban, Chief Communications Officer, Financial Services Compensation Scheme | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:00 PM | Panel discussion: The Government’s latest proposals in relation to the regulation of Buy Now, Pay Later lenders: what will be the impact on the market? Moderator Ben Player, Associate Director, Osborne Clarke Panellists Luke Seaman, Head of Public Affairs UK, Klarna Iana Vidal, Director of Public Policy and Regulatory Affairs, UK & EU, Clearpay | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:30 PM | Presentation: A practical guide to achieving fair value in pricing Jon Causier, Partner, Simon-Kucher & Partners Aude Saint-Paul, Senior Director, Simon-Kucher & Partners | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1:00 PM | Networking & lunch | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:10 PM | Panel Session: Embedding a consumer duty compliant culture right across your organisation THIS SESSION WILL BE HELD UNDER THE CHATHAM HOUSE RULE Moderator: Nic Dent, Market Engagement Director – Worksmart Panel: Alexandra Roberts, Head of Regulatory Policy and Compliance, PIMFA Emma Franklin-Keogh, HR and Operations Manager, Clockwise Credit Union Yalini Pathy, Director, AlixPartners Mitzi Pryce, Executive Director, Colleague Conduct, Standard Chartered | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:55 PM | Presentation - Latest developments in firms’ obligations to vulnerable customers Dr Chris Fitch, Research Fellow, Personal Financial Research Centre, University of Bristol and Vulnerability Lead, Money Advice Trust | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:20 PM | Keynote address II - The role of the Financial Ombudsman Service in protecting consumers Abby Thomas, Chief Executive Officer and Chief Ombudsman, Financial Ombudsman Service | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:40 PM | Presentation - Regulatory consequences of breach of the consumer duty: what can firms do to protect themselves against enforcement action and other regulatory interventions? Sumitra Subramanian, Principal Associate, Eversheds Sutherland | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:05 PM | Chair’s closing remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:15 PM | Networking and afternoon tea | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:35 PM | Close of proceedings | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
